John Grassl - Business Analyst






120 Water St. Apt. 4006                                                                                                   Phone: (781) 864-7027

North Andover, MA 01845





I am an experienced Business Analyst whose interests and expertise are centered around the following:



My mission is to support my teammates & customers and to constantly seek to use my analytical and programming skills to improve otherwise complex, time-consuming processes. I am known for hitting the ground running and learning quickly. I've always been the goto person when it comes to troubleshooting data processing issues.





My day-today work as a Business Analyst usually involved the creation of sales reports/dashboards and product/price lists, all of which had to be customized to the specifications of the internal and external customers. The raw data resided in SAP, but the final reports themselves required extensive reformatting, lookups and other procedures in Excel to make them fully "customer-facing". I was also called upon to resolve pricing and payment disputes, utilizing my in-depth knowledge of the 500+ distinct SAP contracts in effect at any given time.


As an Application Engineer I was often in direct communication with customers to gather requirements for the warehousing of their data and to train them on the use of our product. I was also tasked with the creation of scripts to pull index data from the customer reports for online document storage & retrieval (ETL). Finally I used my web development skills (HTML/XML/CSS/JSP) and database skills (Sybase/SQL) to configure both the front and back ends of the online document storage and retrieval system.


The following list of projects focuses not on my day-to-day tasks but rather on special "Process Improvement" projects to which I was assigned. The following projects all adhered to Lean and/or Agile methodologies:




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